Contact addresses

CONSUMER REQUESTS MAY BE SUBMITTED TO US:

- in person: 1016 Budapest, Krisztina krt. 99. 1st floor. 111.,

- by mailing address: 1253 Budapest, Pf.: 10.,

- by e-mail: bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu),

- on our website: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa,

- on the website https://uj.bekeltetes.hu/publikus/online-ugy-inditas,       using the Client Gate

- and on the e-Paper interface, name (addressee): Budapest Conciliation Board, operated by the Budapest Chamber of Commerce and Industry.

Official Gateway contact information of the Budapest Conciliation Board (not Company Gate!) is the following:

Short name: BBT

Full name: Budapest Conciliation Board, operated by the Budapest Chamber of Commerce and Industry

KRID: 469532362

HOW DO I GET TO THE BUDAPEST CONCILIATION BOARD IN PERSON?

Tram 56: stops at Krisztina square, Dózsa György square, 

Bus 5, 16, 105, 178: stops at Krisztina square, Dózsa György square,

Address: 1016 Budapest, Krisztina krt. 99. 1st floor. 111.

How to approach Meeting Room 26 on the ground floor:  It is located about 100 meters from the main entrance of the BKIK headquarters and opens directly from the street. (It is the room adjacent to the NAV (National Tax and Customs Administration) and BKIK (Budapest Chamber of Commerce and Industry)

 Customer services.)

Headquarters of the Budapest Conciliation Board:

1016 Budapest, Krisztina krt. 99. 1st floor. 111.

Mailing address:

1253 Budapest, Pf.: 10.

E-mail address: bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu)

Telephone: +36 (1) 488-2131

TELEPHONE CUSTOMER SERVICE:

Monday: 08:00–15:30

Tuesday: 8:00–15:30

Wednesday: 8:00–15:30

Thursday: 8:00–15:30

Friday: 8:00–13:00

PERSONAL DOCUMENT DELIVERY/INFORMATION

Wednesday: 09:00–15:00

Friday: 09:00–13:00

LEGAL ADVICE

Thursday: 8:00–12:00 (Please get information through e-mail regarding registration/ appointment request: (bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu) ) 
Venue: 1016 Budapest, Krisztina krt. 99., small meeting room on the ground floor

IN CASE OF CROSS-BORDER COMPLAINTS AGAINST FOREIGN BUSINESSES

Should you have any questions or concerns about cross-border consumer complaints against foreign businesses, please contact the European Consumer Centre. 

You can contact the European Consumer Centre at the following contact addresses:

- by mailing address: (European Consumer Centre; 1440 Budapest Pf. 1.),

- by e-mail: (info [at] magyarefk.hu (info[at]magyarefk[dot]hu)), 

- and by telephone: +36 (1) 896-7747.

Further information: https://www.magyarefk.hu/hu/

https://fogyasztovedelem.kormany.hu/#/europai_fogyasztoi_kozpont