Consumer protection session for senior citizens in District XVI
The Budapest Conciliation Board held an information session at the Municipal Social Services Centre in Budapest’s District XVI, as part of the FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary” project, co-funded by the European Union. The event, held on 5 June 2025, aimed to strengthen consumer awareness and promote fair and transparent commercial behaviour through alternative dispute resolution tools.The lecture was delivered by Dr.
Consumer protection in the classroom – conscious decisions at a young age
On 21 May 2025, the Budapest Conciliation Board met secondary school students once again, delivering an interactive consumer protection lecture to the pupils of ELTE Trefort Ágoston Grammar School within the framework of the FAIRCOMADR project (“Fostering the awareness of fair commercial practices through ADR tools within Hungary”).The event represented the third stop in the Board’s educational programme series, which aims to introduce young generations to the principles of
Rethinking Consumer Experience – Service Design Workshops at the Budapest Conciliation Board
The Budapest Conciliation Board implemented a series of three interlinked workshops in 2024–2025 as part of the European Union project FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary.” The consumer research carried out within the framework of the project aimed to improve conciliation as a service through the application of the service design methodology – a pioneering approach in the field of consumer protection in Hungary.The project’s professional partner was the meet
Professional Training in Esztergom
On 16–17 May 2025, a professional training event was held in Esztergom as part of our EU project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.Friday featured a full-day workshop led by facilitator János Laincsek. The programme focused on self-awareness, resilience and role consciousness — essential skills for professional work as well as personal growth.
The Business Working Group – Second Meeting of the Year
On 8 April 2025, the Budapest Chamber of Commerce and Industry and the Budapest Conciliation Board held the second meeting of the Business Working Group.The aim of the group is to bring businesses into the discussion on consumer protection, highlight practical challenges, and put forward useful recommendations for decision-makers.This meeting was organised under the EU-funded project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.
BCB X Auchan – World Day of Consumer Protection
On the occasion of the World Day we informed consumers on the role and jurisdiction of conciliation boards at three venues (Auchan Óbuda, Auchan Albertfalva - Savoya Park, Auchan Soroksár) in the framework of the FAIRCOMADR project.During the events visitors could get information on their consumer rights and win several prizes by spinning a Wheel of Fortune and answering a quiz question on consumer protection.
World Day of Consumer Rights – invitation
Dear Consumers,We hereby cordially invite you to the events organized on the occasion of World Day of Consumer Rights by Auchan Magyarország Kft, where the Budapest Conciliation Boards takes part within the framework of the FAIRCOMADR project and provide professional information to visitors Date: 14. March (Friday) 2025, from 10:00 to 12:00
Consumer Protection Booklet 1 -Consumer rights and the complaint process
Consumer Protection Booklet 1 – information in briefOur information publication implemented from the European Union grant helps readers to navigate the world of consumer rights, in handling complaints related to faulty products or services.With the help of the Consumer Protection Booklet they can also familiarize themselves with the following concepts and topics: