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The Budapest Conciliation Board operates under the Act CLV of 1997 on consumer protection.
According to Section 18 (1) The conciliation board shall have the competence to resolve consumer disputes out of court. It shall be the responsibility of the conciliation board to attempt to facilitate the conclusion of a settlement agreement between the parties that settles the dispute; if the attempt is inconclusive, the conciliation board shall adopt a decision to ensure the simple, rapid, effective and cost-efficient enforcement of consumer rights. At the request of the consumer or the undertaking, the conciliation board shall provide advice concerning the rights and obligations of the consumer.
(2) Conciliation boards are professionally independent bodies operated by the county (capital) chambers of commerce and industry (hereinafter “chamber”).
According to paragraph (2) of section 29 of Act CLV of 1997 on consumer protection (hereinafter „Fgytv.”) provides that „The chair of the conciliation board shall examine whether the matter falls under the material and territorial competence of the board within eight days from the commencement of the procedure. In the absence of material or territorial competence, the board shall, simultaneously with notifying the applicant, forward the matter without delay to the organisation having material and territorial competence.”
According to paragraph (1) of section 20 of the Fgytv. „The conciliation board having territorial competence at the consumer's domicile or place of residence shall have territorial competence to proceed.”
Paragraph (6) of section 20 provides that „The official language of the procedures of conciliation boards shall be Hungarian.”
Because of this regulation, we could help you if you have an aquintance who speaks Hungarian and you give authorization to him/her to represent you during our procedure.
Otherwise we lack material competence to assist you in your case.
We recommend the European Consumer Centre of Hungary to your attention.
The 30 national European Consumer Centres (hereinafter ECCs ) that make up ECC-Net strenghten consumer trust through providing advice, information and legal assistance for consumers, should the consumers concerned have any questions, issues, or complaints regarding cross-border purchases that have been made in another country (the member countries of the European Union, Iceland, and Norway) other than the one where they reside.
Their contact details: 1536 Budapest, Pf. 324; info [at] magyarefk.hu (info[at]magyarefk[dot]hu); +36 1 896 77 47, http://www.magyarefk.hu