Consumer’s (Requestor’s) data

(Residential) Address
Mailing Address
Data of your Client Gate
(Please, fill it in accurately for electronic communication)
In what quality would you like to request the conciliation board procedure?
Have you tried to settle your consumer legal dispute with the business (company, merchant, service provider) involved?
Have you initiated any other conciliation board procedure or civil litigation in the case involved?
In your current case have you initiated a mediation procedure or have you requested issuance of a payment order yet?
Would you like to request a procedure of the Budapest Conciliation Board to be conducted to settle your case?

Data of the business (company, merchant, service provider) you are in dispute with regarding the present case

Address
In order to complete your request please attach these at the end of the form!
HUF
* In cases where the request is well-grounded and the case value is under 200 000 HUF the Budapest Conciliation Board may decide on an obligation equivalent to a court judgment that the business is obliged to comply even in the absence of a declaration of submission.
If the Budapest Conciliation Board held a hearing in your case, would you prefer an online or a personal hearing?
If the President of the Budapest Conciliation Board orders a written procedure there will be no (personal/online) hearing. Please, make a statement if you consent to the conduct of a written procedure*.
*In case of a written procedure the Budapest Conciliation Board will contact you (the consumer) and the business involved in writing, and the parties will be informed about the decision in writing as well.

You may upload a maximum of 25 files on this platform with a limit of 5 MB/file.  You may combine several separate files together into one bigger file if you wish.  Acceptable formats are: pdf, jpg, png.

Documents necessary for submitting an online request:
- Invoices/ receipts/transfer certificates,
- A written document that certifies that the consumer has tried to settle his dispute with the business (a written statement of the business that it has rejected the complaint),
- Any other evidentiary documents (photos, correspondences, contracts etc.),
- A consumer authorization, if an authorized person will act on your behalf instead of you.
 

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