This is how you can initiate a procedure with us.

The Most Important Information on the Budapest Conciliation Board:

1. Where can I submit a request?

We, the Budapest Conciliation Board, welcome all consumers who would like their cases to be heard fast and free of charge instead of engaging in court proceedings in the adjudication of their consumer disputes.

At the Budapest Conciliation Board (just as at any other conciliation board) it is easy and simple to initiate a proceeding – as soon as you fill in the Application Form and attach the necessary documents we can deal with your case immediately and substantially.

Consumer requests may be submitted:

- in person (1016 Budapest, Krisztina krt. 99. 3rd floor. 310.),

- by mailing address (1253 Budapest, Pf.: 10),

- by e-mail (bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu)),

- on the website www.bekeltet.bkik.hu by filling in the form under the menu item (“Kérelem online benyújtása” /Submit request online) (https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa,

- on the e-Paper interface,

- and on the Client Gate.

It is the conciliation board at the consumer's place of residence that is competent for the procedure, thus consumers who have permanent or temporary addresses in Budapest may turn to the Budapest Conciliation Board. But there is no obstacle to it that even a consumer who is not a resident of Budapest may turn to the Budapest Conciliation Board if he himself requests it so.


2. Which act applies to the procedure of the Budapest Conciliation Board?

The rules and regulations regarding the procedure is stated by the Act CLV of 1997 on Consumer Protection.

See: https://bekeltet.bkik.hu/sites/bekeltet/files/document/2020-12/Fogyasztóvédelmi%20törvény.pdf


3. Who can initiate a conciliation board procedure?

It is important to know that only a person who qualifies as a consumer mayinitiate the procedure.

All natural persons, non-governmental organizations within a legal framework, religious legal entities, condominiums, housing cooperatives that buy, order, receive, use products or are recipients of commercial communication or offers related to the goods.


4. What is the condition of initiating a procedure?

It has to be emphasized that the consumer can only initiate the procedure of the Board if he has already tried to settle the consumer legal dispute with the business beforehand and has also attached the evidence, for example an e-mail, regarding the fact of attempting a dispute as an attachment to the request.


5. What is the scope of the Budapest Conciliation Board?

According to the above mentioned, the scope of the Budapest Conciliation Board

extends only to the resolution of consumer disputes between the consumer and the business outside court proceedings. A dispute relating to the conclusion and performance of a purchase or service contract between the consumer and the business is qualified a consumer legal dispute. Moreover, in the absence of a purchase or service contract between the consumer and the business, a dispute that is related to the quality, or safety of a product, the application of product liability rules or quality of service is also qualified as a consumer legal dispute.


6. May I withdraw my request after the commencement of the procedure?

If the complainant has initiated the procedure but later he would change his mind due to any other circumstances that arise later, he needn’t be afraid as the request may be withdrawn at any time without any consequences.

Thus, for instance, if he were able to settle the dispute with the other party after the submission of the request, he need not do anything else but indicate this fact in writing for one of the above-mentioned contact addresses and the procedure will be terminated.


7. How long does the procedure last on average and what does it cost?

Within 60 days of receipt of the complete request a hearing will be scheduled in the case. Cases are usually completed within 70 days. If the consumer does not withdraw his request and the procedure has commenced, one case is usually heard within about 60-90 days on average. This is significantly faster than a court proceeding and our procedure is free of charge. 

Adjudication of cases is handled by the members of the Board who support consumers and businesses in settling their legal disputes with their experience and expertise beside their law degrees.


8. Does the Budapest Conciliation Board act impartially in my case?

The members of the Conciliation Board need to be independent and impartial. Accordingly, they may not be representatives of either consumers or businesses. During their procedures they are not to accept instructions. Moreover, they are subject to a full obligation of confidentiality regarding all facts or data that they become aware of during their acting. Members make a written declaration upon acceptance of their appointment of all these.


9. Where and how is my case decided upon?

The members acting in the Board – who as a general rule act alone – help the consumer and the business to reach an agreement. In order to do this, they hold a hearing where the representative of the business and the consumer are invited. The purpose of the hearing is to reach an agreement between the parties, in the absence of agreement, the Board makes a binding decision in cases where the request is well-grounded and the company has declared that they recognize the decision of the conciliation board as binding on it. But if the business – at the beginning of the procedure – has declared that it doesn’t recognize the decision of the Conciliation Board as binding on it or it hasn’t made a statement on the recognition of the decision of the Board at all, the Board makes a recommendation if the consumer request is well-grounded if the transaction value is over 200 000 HUF. It may also happen that the case ends with termination or when the consumer request is not well-grounded a decision on rejection may be made. 

Since 1 January 2024, under 200 000 HUF value limit conciliation boards may make binding decisions with the same force as court judgments – if the consumer’s request is well-grounded – even when the businesses involved did not make a declaration of submission. No appeal is possible against the decision of the Conciliation Board, but the Court may be requested to annul it.

The agreement and the enforcement of the decision containing the obligation is mandatory, should the performance not be fulfilled the consumer may request the provision of a court enforcement clause.


10. Is the Budapest Conciliation Board a member of any network that facilitates dispute resolution?

The European Commission has registered the Budapest Conciliation Board as an alternative dispute resolution forum intended to adjudicate disputes between consumers and businesses. The EU list of European Commission on alternative consumer conciliation boards can be viewed at the following internet links:
https://ec.europa.eu/consumers/oDr./main/?event=main.aDr.show2 ,
https://ec.europa.eu/consumers/oDr./main/?event=main.aDr.printFullADR.AsPdf .

The Budapest Conciliation Board is a member of the FIN-Net, the EU network operating in the European Economic Area (the European Union, as well as Iceland, Liechtenstein, and Norway), which was established to facilitate alternative dispute resolution for cross-border financial disputes between consumers and financial service providers.

The European Consumer Centres provide free assistance for consumers to settle their cross-border consumer complaints and legal disputes against foreign (from the European Union, Iceland, Norway, or the United Kingdom) businesses, airlines and web shops, moreover they give information in issues of consumer protection.(https://www.magyarefk.hu/hu/)

The Budapest Conciliation Board has also become a member of the TRAVEL-NET network. Its aim is to facilitate availability for settling alternative consumer disputes for consumers in the European Union – especially concerning cross-border disputes – in cases of travel complaints, and provide help, among other things, in finding out which EU Member State board has jurisdiction over the given dispute.


11. Do I have to pay anything for the Conciliation Board procedure?

Not at all. The Conciliation Board procedure is free of charge, you do not have to pay any fees or duties for requesting a procedure.


12. How many conciliation boards are there in Hungary?            

Since 1 January 2024 there have been 8 regional conciliation boards that provide aid in settling legal disputes between consumers and businesses, administrative offices have expanded, as nowadays it is possible to settle matters at conciliation boards other than the 8 regional centres in county seats that are not regional centers (12), as well as in cities with county rights that are not considered county seats (7).


13. If I submit the request personally, is there a way to speed up the procedure?

No, there isn’t. The method of submitting your request to the Budapest Conciliation Board does not have any effect on the deadline and process of the administration.

 (https://bekeltet.bkik.hu/tajekoztato-bekelteto-eljarasrol/bekeltetes-ugymenete).


14. The sole of my shoe I bought has come off so I would like to request a conciliation board procedure. Do I have to hand in the product together with the request?

No, you don’t have to! Only the request to the Budapest Conciliation Board has to be submitted in person, but you may also send it to our e-mail address (bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu)) or to our mailing address (1253 Budapest, Pf.: 10.) as well.


15. I would like to get an appointment for legal advice (regarding the procedure, the course, and the decision of the Board) What is the way to do this?

You are requested to indicate it in writing to the e-mail address of the Board bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu), briefly providing the description and subject of the case, and after that our administrator will contact you by e-mail.

We would like to draw your attention to the fact that the Budapest Conciliation Board is not entitled to provide a preliminary position statement on who is right in the case, whether the customer’s claim is well-grounded or not. This is what the conciliation board procedure is for, but for that it is necessary to submit a request with its attachments in writing to any of the contact addresses of the Board. (https://bekeltet.bkik.hu/elerhetosegek) Thus, consumer protection counseling only applies to consumer rights and obligations on consumers and nothing else.


16. I have business with a bank, an insurance company, a private pension fund or some other financial service provider. Where can I turn to?

It is the Financial Mediation Board that has exclusive jurisdiction and competence to resolute consumers’ disputes emerging with financial service providers (e.g. banks, insurance companies, private pension funds etc.) 

Their contact addresses are: https://www.mnb.hu/bekeltetes/

Mailing address in general cases: Pénzügyi Békéltető Testület (Financial Mediation Board) H-1525 Budapest Pf.:172.

Mailing address in matters related to settlement and contract amendments:

Pénzügyi Békéltető Testület -1539 Budapest Pf.: 670.

Customer Service address: 1013. Budapest, Krisztina krt. 39.
Telephone number: +36-80-203-776
E-mail: ugyfelszolgalat [at] mnb.hu (ugyfelszolgalat[at]mnb[dot]hu)
Web page: http://www.mnb.hu/bekeltetes


17. I would like to sue somebody, file a complaint, or file an official report. Can I do it with you?

No, you cannot. The Budapest Conciliation Board is exclusively intended for resolving consumer legal disputes between consumers and businesses quickly and free of charge, primarily through reaching an agreement. 

Consumers can initiate a court proceeding, sue somebody or file a complaint at other bodies that have the authority and competence for these matters.

We call your attention to the fact that the Board does not have official or investigative authority so it can not initiate an investigation and cannot impose a fine during the procedure.


18. I would not like to initiate a procedure only to request a preliminary decision whether I am right. According to you what are my chances against the firm?

The Budapest Conciliation Board is not authorized to provide preliminary decisions as its tasks are the following:

- to resolve legal disputes between consumers and businesses through conciliation board procedures primarily by reaching an agreement, or to provide a decision on the case without an agreement, and

- to provide consumer protection advice on consumer rights and consumer obligations.

If you wish to reach an agreement with a business in a dispute and find a solution for your case, please initiate a procedure of the Budapest Conciliation Board by submitting a request with attachments at any of the contact addresses of the Board.

Likewise, we are unable to comment on the “chances” of the case involved, as cases are very different, so it is necessary to conduct a conciliation board procedure in order to decide “who is right” in the given case, but prior to that – which is the most important – we try to reach an agreement between the disputing parties, between the consumer and the business that is.


19. I have received a call for replacement. Why could this have happened and what shall I do?

As all legal procedures, the procedure of the Budapest Conciliation Board has its mandatory requirements that are based on the Consumer Protection Act. This also applies to the request to be submitted to the Conciliation Board as well: this also has its own formal requirements that cannot be ignored. If you have received a call for replacement this could happen because unfortunately the request did not contain some information or document that is necessary for initiating the process.

In order to make consumers’ job easier, we have established a special form for submitting a request that may be downloaded from the following link: https://bekeltet.bkik.hu/dokumentumok/kerelem-formanyomtatvany

The consumer may initiate the procedure of the Board in writing and his request needs to contain the following:

  • the consumer’s name, their permanent or temporary address (the consumer, the applicant that is may also be a condominium, housing cooperative, non-governmental organization or church),
  • the name of the company involved in the dispute, its registered office or the relevant location, (a short description of the consumer’s standpoint, facts and evidence supporting it, with all the evidence attached (you are requested to describe all important details regarding the case and attach all the evidence available, for example: minutes, invoices, receipts, contracts, warranty cards, payment notices, correspondence with the business, etc.)
  • the consumer’s written statement and its supporting evidence that he has tried to settle the dispute directly with the business (for example the e-mail containing the complaint, or the postal letter itself and the accompanying registered mail coupon that certifies that he has posted his complaint).

the consumer’s declaration regarding the fact that he has not requested a procedure at some other conciliation board, no mediation procedure has been initiated, no claim has been filed, and no request for the issuance of a payment order has been submitted,

 the request for the decision of the Board (their specific request, even with an indication of the amount he would like to receive through the procedure)

  • the consumer’s signature unless the consumer submitted his request online.

Please check if your request to the Board contains all the above-mentioned items. If it does not, and because of this – the failure of not making up the deficiency – the case has been terminated, you may submit your request completed again and again to the Board and initiate the procedure!

You are requested – in order to have a smoother administration – to write the following in the accompanying text: the consumer’s name, the name of the business involved in the dispute, the case file number (this can be found in the top left corner of our written information about the call for applications, in the following format: BBT/XXXX/XXXX.) 


20. My case has been terminated due to non-fulfillment of deficiency but now I have everything that is needed for the procedure. What shall I do? May I submit my request again?

Naturally you may. In this case initiate the Conciliation Board procedure again, at any of our contact addresses.


21. I have requested the Conciliation Board procedure, but how will the business concerned in the dispute be informed about it? Should I inform them?

No, this is the task of the Budapest Conciliation Board.

If the request submitted has been completed, and the procedure has begun, the Board automatically contacts the business involved in the dispute, and notifies the firm in writing about its obligation to cooperate in the Conciliation Board procedure, the consequences of violating it, and the venue and date of the hearing to be held in the case.


22. I have submitted my request to the Budapest Conciliation Board, but in the meantime, it has turned out that I need to complain against another business as they are responsible for fulfilling my claim. What shall I do?

Please, request a procedure against the business concerned, and – if you wish to withdraw your request against the first business – indicate this at the following e-mail address:bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu)


23. In the meantime we have reached an agreement with the business before the hearing, that is why I would like to cancel the procedure. How may I do this?

If your dispute with the business has been resolved in the meantime before the hearing set by the Budapest Conciliation Board, you are requested to indicate so in writing at our following e-mail address: bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu). The procedure may not be terminated by notification on the phone.

In this e-mail, you are requested to include the applicant’s name, the name if the business involved, the case file number and the bare fact that you wish to withdraw your request.


24. What do you have to know about the hearing? Is it done online or in writing?

Since 1 January 2024 the member of the Conciliation Board, as a general rule, acts alone in online hearings – this means a more time, energy, and cost-saving solution for the parties. If the consumer requests it, the Conciliation Board holds a personal hearing, in this case the representative of the business, who is authorized to conclude an agreement, is obliged to participate at the hearing.
 

25. I am the complainant and I have requested a Conciliation Board procedure. Do I have to appear at the hearing?

No, you don’t have to! According to the Consumer Protection Act only the business concerned is under the obligation to cooperate at the Conciliation Board procedure. On the other hand, it would be worth participating as according to experience it is much easier to settle the dispute and create an agreement between the parties if both parties are present.


26. I am a business and a Conciliation Board procedure has been initiated against me. Do I have to show up at the hearing?

Yes, you do! On one hand, the business has to send a rescription for the acting council of the Conciliation Board, on the other hand the presence of a person authorized to conclude a settlement has to be ensured at the hearing. If the consumer opts for the hearing, the business must take part in it at least online. If the consumer has chosen the online option, we ask the business to participate online.

The rescription means that the standpoint about the consumer complaint has to be declared in advance in writing, and – among other things – evidence regarding the case has to be mentioned. Moreover, at the personal hearing you have to be represented by a person who is fully authorized to conclude a settlement with the consumer.

If the business violates any of the above-mentioned obligations to cooperate, we will notify the Consumer Protection Authority that will impose mandatory consumer protection fines.


27. I am a business, there is an ongoing procedure of the Conciliation Board against me, but in the meantime, we have reached an agreement with the customer. What do I have to be careful of?

We draw your attention to the fact that it is only the consumer that can initiate a procedure of the Budapest Conciliation Board, and according to this it is exclusively the consumer who can withdraw his request if he states this in writing at any of our contact addresses.  (https://bekeltet.bkik.hu/elerhetosegek).

If your dispute with the business has been resolved and the claim of the dispute has been fulfilled but you are unaware of the fact whether the consumer has withdrawn the request, then please notify the Board in writing that you have met the consumer’s request, indicating the fact, the names of the consumer and the business, the case file number, and attach the evidence that supports the fact that the consumer’s request has been met.


28. I have received the invitation to the hearing but the date is not good. Are there any ways to change the date? What kind of solutions are possible?

Unfortunately, it is not possible to change the date of the hearing you have received. On the other hand, either in the case of the consumer or that of the business concerned in the dispute, they can act through a proxy. The proxy can be any natural or legal person or an organization without legal personality. This means that anyone, a family member, a relative or acquaintance, a friend or a legal representative can be authorized by the consumer or the business to represent them at the personal hearing of the Conciliation Board.


29. What shall I bring with me to the personal hearing? What shall I prepare for the online hearing?

The parties summoned to the hearing are kindly requested to prepare and bring their identity documents with them. If they act through a proxy, and in advance they haven’t attached an authorization, they are requested to make it available for the acting board.

It should be noted here, if there is a product involved that can be easily carried (for example a pair of shoes), then in support of the request, they should be brought to the personal hearing so that the acting board can inspect it. But this is not mandatory for the consumer.


30. Will I get a copy of minutes of the events of the hearing before the Budapest Conciliation Board?

No, you will not. No minutes are written at the hearing. On-goings, data events and moments relevant for the procedure will be recorded in the decision made orally and later recorded in the “justification” part of the decision in writing.

The written record will be made within 30 days of the hearing then the decision will be posted to the consumer and the business involved in the dispute.


31. What kinds of decisions may be made by the procedure of the Budapest Conciliation Board?

1. Termination of the request without a hearing  

There are certain obstacles in the case of which the request is to be terminated without setting a hearing ex officio. These are the following:

1. If between the parties with respect to the same right arising from the same factual basis:

aa) a procedure has been initiated before the conciliation board,

ab) a mediation procedure has been initiated,

ac) a lawsuit is pending or a final judgment has been rendered in its subject,

b.), if between the parties, to the same right arising from the same factual basis a payment order has been issued,

 c.) the legal dispute is not serious or has a harassing nature,

d.) if it can be determined from the request that the case cannot be considered a legal dispute, or if the Conciliation Board does not have the authority to adjudicate the dispute, or

e.) the consumer has not complied with the call for completion of the deficiency by the deadline given.

2. Termination

Besides rejection the decision may be termination as well: this can be decided upon in five cases. If the consumer withdraws his request, or the parties mutually agree on the termination of the procedure. Likewise, the Board will decide upon termination if it is impossible to continue the procedure or the legal dispute has a superficial or harassing nature – for some reason – it is not necessary (this is considered to be the case if the request is not grounded.) Finally, this is the case if the acting board learns about the fact that at the outset the request should have been terminated without setting a hearing.

3. Agreement

Agreement is the most important in the procedure, as the main goal is to create an agreement between the parties. Its characteristic feature is that the parties reach an agreement through approximation of their standpoints so that both of them contribute to the creation of an agreement. If this complies with the law, the acting board approves it by resolution. The agreement is binding, and should the business not fulfill its commitments within the deadline, the consumer may reinforce it through legal means (about details see our response in point 7.)

4. Decision containing an obligation

If there was no way to reach an agreement between the parties (because for example the business did not make an agreement offer) and the consumer request is well-grounded, then two kinds of decision can be made: recommendation or decision containing an obligation.

The latter is made by the acting board when the business made a declaration of submission in its commercial communication or directly at the Budapest Conciliation Board or at the Chamber before the start of the procedure. Likewise, a declaration of submission is made when the business makes a declaration in its written response at the start of the procedure or even later but before the substantive decision is made – that it recognizes the decision of the Budapest Conciliation Board as binding on itself.

Since 1 January 2024, under 200 000 HUF value limit conciliation boards may make binding decisions with the same force as the court – if the consumer’s request is well- grounded – even when the businesses involved did not make a declaration of submission.

5. Recommendation

If the business has declared at the start that it does not recognize the decision of the acting board as binding on itself and the value limit is above 200 000 HUF, or it has been silent about submission, then without a declaration of submission a recommendation type of decision is made when the consumer’s request is well-grounded.

If the business has not followed the recommendation that the Budapest Conciliation Board has suggested for it as a solution in order to settle the dispute, it is requested to indicate so in writing at any contact addresses of the Board 

(See: https://bekeltet.bkik.hu/elerhetosegek).

Recommendations will be made public on our website in cases where consumers have reported back that the businesses involved have not complied with them. This will take place 60 days after receipt of the written decision by the business at the earliest.

Here all the disputes can be read about, naturally with the names and registered offices of the businesses (without the data of the requestants) who were unwilling to remedy consumer complaints. So, this serves as a so-called blacklist which may hurt their business reputation as anyone can read about the cases made public on the Internet.


32. I have received the written decision of the result of the Conciliation Board procedure but I do not agree with it. What are my options? 

If you do not agree with the decision then – in certain cases of different types of decisions – you have the following options:

  1. Request for correction or addition or interpretation,
  2. Legal remedy against the decision of the Conciliation Board.

In the following we describe these processes:

  1. Request for correction or addition or interpretation

In case of decisions or recommendations – within fifteen days of their delivery – either party may request in writing from the acting Board to correct any errors regarding name changes, name spelling, numerical or calculation errors etc. that occur in the document, or to provide an interpretation of a certain part of the recommendation or decision containing obligation.

If the Board finds the request well-grounded, it will do the correction or provide the interpretation within 8 days of the date of entry. The interpretation then will become the part of the decision or recommendation.

In the above-mentioned case please submit your request in writing at any of the following contact addresses of the Budapest Conciliation Board with the case file number and the acting president’s name.

In person: 1016 Budapest, Krisztina krt. 99. 1st floor. 111.

By mailing address: 1253 Budapest, Pf.: 10.

By e-mail: bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu)

  1. Appeal against the Decision of the Conciliation Board

You may not appeal against the decisions of the Conciliation Board according to the Consumer Protection Act. 

On the other hand, if there is a decision or recommendation containing an obligation, either party may request the annulment of the decision from the court competent according to the registered office of the conciliation body (in the case of the Budapest Conciliation Board, the competent court is the Metropolitan Court)

 involved on the following grounds:

1. Both the consumer or the business involved in the dispute may seize the opportunity of submitting a claim to annul the decision if the decision contained a binding decision or recommendation, and:

  1. the composition or the procedure of the Board did not comply with the provisions of the Consumer Protection Act,

  1. the Conciliation Board did not have jurisdiction for the procedure, or

  1. the application should have been rejected without a hearing according to the Consumer Protection Act.

2. If the business involved disputes the recommendation made by the Conciliation Board because in their standpoint its content does not comply with the law, then they may request annulment from the court competent according to the seat of the Conciliation Board within 15 days of delivery of the recommendation.

In such a case the consumer may not initiate this, and the business may do so only if the decision was a recommendation.

In cases other than the above-mentioned ones, for example, a decision is made to terminate the procedure or reject the consumer's application there is no possibility for appeal or filing a petition for annulment or a request for correction, amendment or interpretation!


33. Two weeks have passed and I still haven’t received a written decision on the hearing. What shall I do?

We kindly ask you to wait patiently. The oral decision at the end of the hearing, and putting the justification into writing will be made within 30 days after the hearing, this will be followed by mailing the decision for both the consumer and the business concerned in the dispute, which may also take some days.


34. An obligation or an agreement has been made in my case but the business has not complied! What may I do, who can I turn to?

The decision containing commitment and agreement are binding decisions that are equivalent as such to a judgment issued by the court. This means that should the business not comply within the deadline written then the consumer may enforce compliance through legal ways.

According to the above mentioned the consumer may request the decision to be provided with an enforcement clause if they weren’t complied with before the given deadline. In the present case the court means the district court competent according to the seat of the conciliation board, which in the case of the Budapest Conciliation Board means the Buda Central District Court (Buda Központi Kerületi Bíróság) (1021 Budapest, Budakeszi út 51/B.).

Please turn to the Buda Central District Court with your questions regarding further conditions, fees, and exact method of provision of an enforcement clause!


35. The business has not complied with what has been written in the decision of the Budapest Conciliation Board. Where may I indicate this?

Consumers may notify the Board about the failure of performance in writing, which is the easiest to do by e-mail to the bekelteto.testulet [at] bkik.hu (bekelteto[dot]testulet[at]bkik[dot]hu) e-mail address or send a letter to our mailing address: 1253 Budapest, Pf.: 10.

Please state the consumer’s name, the name of the business involved in the dispute, and the registration number of the case concerned with the exact indication that the business has not complied with the decision of the Board.


36. What are the consequences if the business has not complied with the decision of the Budapest Conciliation Board?

If the decision contains a recommendation the consequence is disclosure. As a result of this, recommendations will be made public on the website of the Board (https://bekeltet.bkik.hu/tajekoztato-bekelteto-eljarasrol/ajanlast-nem-teljesito-vallalkozasok) in cases where consumers have reported back that the businesses involved have not complied with them, with the names and seats of the businesses (without the data of the consumers). 

In cases of decisions containing obligation or agreements approved by decision if there is non-compliance the consumer may force the business by legal means to comply with the decision of the Budapest Conciliation Board.


37. My case has not been solved before the Conciliation Board, and I would like to carry it on. Will the Board assist me in turning to court or will it represent me there? What may I do?

The procedure of the Conciliation Board is closed with decision making to end the dispute between the consumer and the business and its recording in writing. On the other hand, if it does not provide a solution in the dispute concerned, then the consumer may turn to – depending on the subject of the dispute – the civil court or a notary to assert his claim.

But the Budapest Conciliation Board is not competent in these procedures, so the consumer has to initiate them independently, individually, on his own at the appropriate organization and find out about the possibilities, conditions, and costs of their use.

Videos published on the topic: https://fogyasztovedelem.kormany.hu/#/tajekoztato_videok