Professional Training in Esztergom

On 16–17 May 2025, a professional training event was held in Esztergom as part of our EU project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

Friday featured a full-day workshop led by facilitator János Laincsek. The programme focused on self-awareness, resilience and role consciousness — essential skills for professional work as well as personal growth.

On Saturday, the event continued with professional presentations. Dr. Antónia Kolyvek outlined the Budapest Conciliation Board’s current court cases, followed by Dr. Csaba Geönczeöl, who examined the issue of the burden of proof. Finally, Dr. Beatrix Világos and Dr. Éva Inzelt gave a comprehensive overview of recent legislative changes, enforcement experiences, and lessons learned from the 2024 data. Afterwards, participants engaged in a lively professional exchange.

We warmly thank our members for their active participation and valuable contributions to the success of this event!

További bejegyzések

Fogyasztói élmény újragondolva – három service design workshop a Budapesti Békéltető Testületnél

Rethinking Consumer Experience – Service Design Workshops at the Budapest Conciliation Board

The Budapest Conciliation Board implemented a series of three interlinked workshops in 2024–2025 as part of the European Union project FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary.” The consumer research carried out within the framework of the project aimed to improve conciliation as a service through the application of the service design methodology – a pioneering approach in the field of consumer protection in Hungary.The project’s professional partner was the meet

Budapesti Békéltető Testület vállalkozói munkacsoport

The Business Working Group – Second Meeting of the Year

On 8 April 2025, the Budapest Chamber of Commerce and Industry and the Budapest Conciliation Board held the second meeting of the Business Working Group.The aim of the group is to bring businesses into the discussion on consumer protection, highlight practical challenges, and put forward useful recommendations for decision-makers.This meeting was organised under the EU-funded project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

Fogyasztóvédelmi világnap - Budapesti Békéltető testület a budapesti Auchan áruházakban

BCB X Auchan – World Day of Consumer Protection

On the occasion of the World Day we informed consumers on the role and jurisdiction of conciliation boards at three venues (Auchan Óbuda, Auchan Albertfalva - Savoya Park, Auchan Soroksár) in the framework of the FAIRCOMADR project.During the events visitors could get information on their consumer rights and win several prizes by spinning a Wheel of Fortune and answering a quiz question on consumer protection.