Professional Training in Esztergom

On 16–17 May 2025, a professional training event was held in Esztergom as part of our EU project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

Friday featured a full-day workshop led by facilitator János Laincsek. The programme focused on self-awareness, resilience and role consciousness — essential skills for professional work as well as personal growth.

On Saturday, the event continued with professional presentations. Dr. Antónia Kolyvek outlined the Budapest Conciliation Board’s current court cases, followed by Dr. Csaba Geönczeöl, who examined the issue of the burden of proof. Finally, Dr. Beatrix Világos and Dr. Éva Inzelt gave a comprehensive overview of recent legislative changes, enforcement experiences, and lessons learned from the 2024 data. Afterwards, participants engaged in a lively professional exchange.

We warmly thank our members for their active participation and valuable contributions to the success of this event!

További bejegyzések

Fogyasztóvédelmi tájékoztató nyugdíjasoknak a XVI. kerületben

Consumer protection session for senior citizens in District XVI

The Budapest Conciliation Board held an information session at the Municipal Social Services Centre in Budapest’s District XVI, as part of the FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary” project, co-funded by the European Union. The event, held on 5 June 2025, aimed to strengthen consumer awareness and promote fair and transparent commercial behaviour through alternative dispute resolution tools.The lecture was delivered by Dr.

A Budapesti Békéltető Testület az ELTE Trefort Ágoston Gyakorló Gimnázium diákjainak tartott interaktív fogyasztóvédelmi előadást a FAIRCOMADR projekt keretében.

Consumer protection in the classroom – conscious decisions at a young age

On 21 May 2025, the Budapest Conciliation Board met secondary school students once again, delivering an interactive consumer protection lecture to the pupils of ELTE Trefort Ágoston Grammar School within the framework of the FAIRCOMADR project (“Fostering the awareness of fair commercial practices through ADR tools within Hungary”).The event represented the third stop in the Board’s educational programme series, which aims to introduce young generations to the principles of

Fogyasztói élmény újragondolva – három service design workshop a Budapesti Békéltető Testületnél

Rethinking Consumer Experience – Service Design Workshops at the Budapest Conciliation Board

The Budapest Conciliation Board implemented a series of three interlinked workshops in 2024–2025 as part of the European Union project FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary.” The consumer research carried out within the framework of the project aimed to improve conciliation as a service through the application of the service design methodology – a pioneering approach in the field of consumer protection in Hungary.The project’s professional partner was the meet