Consumer Protection Booklet 1 -Consumer rights and the complaint process

Consumer Protection Booklet 1 – information in brief

Our information publication implemented from the European Union grant helps readers to navigate the world of consumer rights, in handling complaints related to faulty products or services.

With the help of the Consumer Protection Booklet they can also familiarize themselves with the following concepts and topics:

Warranty,
Guarantee,
3-day exchange guarantee,
Where may we turn with our complaint?
Complaints related to utility bills,
How can you initiate a conciliation procedure?
Proceedings of conciliation.

⮕You can download the publication in pdf format here: Fogyasztóvédelmi kisokos 1. / letölthető pdf-

⮕ You can view it in a page turning version here: : https://issuu.com/budapestibekeltetutestulet/docs/bbt_fogyasztovedelmi_kisokos_no1_fogyasztoi_jogok

If you have a dispute with a seller and the disagreement could not be solved you can turn to the Budapest Conciliation Board with your consumer complaint that can help you to resolve disputes through a free, quick and simple procedure.

Submitting requests online: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

További bejegyzések

Fogyasztóvédelmi világnap - Budapesti Békéltető testület a budapesti Auchan áruházakban

BCB X Auchan – World Day of Consumer Protection

On the occasion of the World Day we informed consumers on the role and jurisdiction of conciliation boards at three venues (Auchan Óbuda, Auchan Albertfalva - Savoya Park, Auchan Soroksár) in the framework of the FAIRCOMADR project.During the events visitors could get information on their consumer rights and win several prizes by spinning a Wheel of Fortune and answering a quiz question on consumer protection.

World Day of Consumer Rights – invitation

Dear Consumers,We hereby cordially invite you to the events organized on the occasion of World Day of Consumer Rights by Auchan Magyarország Kft, where the Budapest Conciliation Boards takes part within the framework of the FAIRCOMADR project and provide professional information to visitors Date: 14. March (Friday) 2025, from 10:00 to 12:00

Consumer Protection Booklet 2 – online purchase, filing a complaint

Consumer Protection Booklet 2 – information in briefOur publication implemented from the FAIRCOMADR European Union grantpulls the veil off the mysteries of online purchases and handling complaints.