Consumer Protection Booklet 2 – online purchase, filing a complaint

Consumer Protection Booklet 2 – information in brief

Our publication implemented from the FAIRCOMADR European Union grant

pulls the veil off the mysteries of online purchases and handling complaints.

With the help of the Consumer Protection Booklet published by the Budapest Conciliation Board you can familiarize yourself with the following concepts and topics:

Getting information,
Online payment,
Receiving a package,
14-day cancellation policy,
Returning a product,
Faulty product, consumer complaint,
Feedback,
Guarantee and warranty,
How can you turn to the Budapest Conciliation Board if you have a complaint?
⮕You can download the publication in pdf format here: BBT_Fogyasztovedelmi_kisokos_no2_online_vasarlas.pdf
⮕ You can view it in a page turning version here: https://issuu.com/budapestibekeltetutestulet/docs/bbt_fogyasztovedelmi_kisokos_no2_online_vasarlas
If you have a dispute with a seller and the disagreement could not be solved you can turn to the Budapest Conciliation Board with your consumer complaint that can help you to resolve disputes through a free, quick and simple procedure.
Submitting requests online: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

További bejegyzések

Fogyasztóvédelmi világnap - Budapesti Békéltető testület a budapesti Auchan áruházakban

BCB X Auchan – World Day of Consumer Protection

On the occasion of the World Day we informed consumers on the role and jurisdiction of conciliation boards at three venues (Auchan Óbuda, Auchan Albertfalva - Savoya Park, Auchan Soroksár) in the framework of the FAIRCOMADR project.During the events visitors could get information on their consumer rights and win several prizes by spinning a Wheel of Fortune and answering a quiz question on consumer protection.

World Day of Consumer Rights – invitation

Dear Consumers,We hereby cordially invite you to the events organized on the occasion of World Day of Consumer Rights by Auchan Magyarország Kft, where the Budapest Conciliation Boards takes part within the framework of the FAIRCOMADR project and provide professional information to visitors Date: 14. March (Friday) 2025, from 10:00 to 12:00

Consumer Protection Booklet 1 -Consumer rights and the complaint process

Consumer Protection Booklet 1 – information in briefOur information publication implemented from the European Union grant helps readers to navigate the world of consumer rights, in handling complaints related to faulty products or services.With the help of the Consumer Protection Booklet they can also familiarize themselves with the following concepts and topics: