Consumer Protection Booklet 2 – online purchase, filing a complaint

Consumer Protection Booklet 2 – information in brief

Our publication implemented from the FAIRCOMADR European Union grant

pulls the veil off the mysteries of online purchases and handling complaints.

With the help of the Consumer Protection Booklet published by the Budapest Conciliation Board you can familiarize yourself with the following concepts and topics:

Getting information,
Online payment,
Receiving a package,
14-day cancellation policy,
Returning a product,
Faulty product, consumer complaint,
Feedback,
Guarantee and warranty,
How can you turn to the Budapest Conciliation Board if you have a complaint?
⮕You can download the publication in pdf format here: BBT_Fogyasztovedelmi_kisokos_no2_online_vasarlas.pdf
⮕ You can view it in a page turning version here: https://issuu.com/budapestibekeltetutestulet/docs/bbt_fogyasztovedelmi_kisokos_no2_online_vasarlas
If you have a dispute with a seller and the disagreement could not be solved you can turn to the Budapest Conciliation Board with your consumer complaint that can help you to resolve disputes through a free, quick and simple procedure.
Submitting requests online: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa

This publication was prepared within the framework of the FAIRCOMADR project (Project No 101146134), funded by the European Union. The content of this publication reflects the views of the author(s) only and does not necessarily reflect those of the European Union or EISMEA (an executive agency of the European Commission). Neither the European Union nor EISMEA can be held responsible for its content.

Image

További bejegyzések

Szakmai zárókonferencia a FAIRCOMADR projekt keretében

The Final Event of the FAIRCOMADR EU Project Was Held

On 23 March 2026, the Budapest Chamber of Commerce and Industry and the Budapest Conciliation Board jointly organised a professional conference entitled “Consumer Protection Updates: Focus on the Regulatory Environment Affecting Micro, Small and Medium-Sized Enterprises” in the Ceremonial Hall of the Márai Sándor Cultural Centre, as the closing event of the FAIRCOMADR EU project.

Tudatos vásárló már iskoláskorban – fogyasztóvédelmi edukáció a Toldyban

Conscious Consumer Behaviour Starts at School – Consumer Protection Education at Toldy

Consumer decisions and e-commerce situations are appearing in young people’s everyday lives at an increasingly early age – making it especially important that students receive clear, practical knowledge about their rights and available options already during their school years. With this in mind, on 4 December 2025 the Budapest Conciliation Board (BBT) held a consumer-protection educational session at the Toldy Ferenc Secondary School.

Fogyasztóvédelmi aktuálisok: tapasztalatok és kihívások 2025

Consumer Protection Updates: Experiences and Challenges 2025

On 14 October 2025, the Budapest Conciliation Board (BBT) and the Budapest Chamber of Commerce and Industry (BKIK) jointly organised the professional conference “Consumer Protection Updates: Experiences and Challenges 2025”. The event invited key stakeholders of the consumer protection field to think together, with a particular focus on strengthening cooperation within Hungary’s alternative dispute resolution (ADR) network, supporting knowledge sharing, and fostering professional cohesion and a more consistent approach to practice.