budapesti békéltető testület

The Budapest Conciliation Board held an information session at the Municipal Social Services Centre in Budapest’s District XVI, as part of the FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary” project, co-funded by the European Union. The event, held on 5 June 2025, aimed to strengthen consumer awareness and promote fair and transparent commercial behaviour through alternative dispute resolution tools.

The lecture was delivered by Dr.

On 21 May 2025, the Budapest Conciliation Board met secondary school students once again, delivering an interactive consumer protection lecture to the pupils of ELTE Trefort Ágoston Grammar School within the framework of the FAIRCOMADR project (“Fostering the awareness of fair commercial practices through ADR tools within Hungary”).

The event represented the third stop in the Board’s educational programme series, which aims to introduce young generations to the principles of

The Budapest Conciliation Board implemented a series of three interlinked workshops in 2024–2025 as part of the European Union project FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary.” The consumer research carried out within the framework of the project aimed to improve conciliation as a service through the application of the service design methodology – a pioneering approach in the field of consumer protection in Hungary.

The project’s professional partner was the meet

On 16–17 May 2025, a professional training event was held in Esztergom as part of our EU project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

Friday featured a full-day workshop led by facilitator János Laincsek. The programme focused on self-awareness, resilience and role consciousness — essential skills for professional work as well as personal growth.

On 8 April 2025, the Budapest Chamber of Commerce and Industry and the Budapest Conciliation Board held the second meeting of the Business Working Group.

The aim of the group is to bring businesses into the discussion on consumer protection, highlight practical challenges, and put forward useful recommendations for decision-makers.

This meeting was organised under the EU-funded project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

Consumer Protection Booklet 2 – information in brief

Our publication implemented from the FAIRCOMADR European Union grant

pulls the veil off the mysteries of online purchases and handling complaints. 

Consumer Protection Booklet 1 – information in brief

Our information publication implemented from the European Union grant helps readers to navigate the world of consumer rights, in handling complaints related to faulty products or services.

With the help of the Consumer Protection Booklet they can also familiarize themselves with the following concepts and topics: 

On 7 February 2025, Dr. Éva Farkas, lawyer, and member of the Budapest Conciliation Board gave a lecture on conscious consumer attitude at an event of the Rákosmenti Free University for Pensioners at the Vigyázó Sándor Cultural Centre in the 17th district. The objective of the lecture was protection of the rights of seniors especially focusing on how to deal with problems arising from everyday purchases.

The number of cases regarding flight delays and cancellations were extremely high in the procedures the Budapest Conciliation Board in 2024.

The Business Working Group that has been launched by the Budapest Chamber of Commerce and Industry (BCCI) and the Budapest Conciliation Board keeps on operating in 2025 as well.

The first session took place on 30 January, and its goal was to identify regulatory challenges of consumer protection with the inclusion of businesses and develop constructive suggestions for legislators.