fogyasztóvédelem

Consumer decisions and e-commerce situations are appearing in young people’s everyday lives at an increasingly early age – making it especially important that students receive clear, practical knowledge about their rights and available options already during their school years. With this in mind, on 4 December 2025 the Budapest Conciliation Board (BBT) held a consumer-protection educational session at the Toldy Ferenc Secondary School.

On 14 October 2025, the Budapest Conciliation Board (BBT) and the Budapest Chamber of Commerce and Industry (BKIK) jointly organised the professional conference “Consumer Protection Updates: Experiences and Challenges 2025”. The event invited key stakeholders of the consumer protection field to think together, with a particular focus on strengthening cooperation within Hungary’s alternative dispute resolution (ADR) network, supporting knowledge sharing, and fostering professional cohesion and a more consistent approach to practice.

On 2 October 2025, the Budapest Conciliation Board organised a consumer protection information programme for senior citizens at the Kondor Béla Community Centre. The event was implemented within the framework of the BBT’s EU-funded project entitled “Promoting Fair Commercial Practices through Alternative Dispute Resolution in Hungary (FAIRCOMADR)”.

The presentation What Do I Get for My Money?

On 16 September 2025, the year-end meeting of the Entrepreneurs’ Working Group—established in 2022—was held as a joint event of the Budapest Chamber of Commerce and Industry (BKIK) and the Budapest Conciliation Board (BBT).

Entrepreneurs’ Working Group Meeting within the FAIRCOMADR Project (2025/3)

The Budapest Conciliation Board held an information session at the Municipal Social Services Centre in Budapest’s District XVI, as part of the FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary” project, co-funded by the European Union. The event, held on 5 June 2025, aimed to strengthen consumer awareness and promote fair and transparent commercial behaviour through alternative dispute resolution tools.

The lecture was delivered by Dr.

On 21 May 2025, the Budapest Conciliation Board met secondary school students once again, delivering an interactive consumer protection lecture to the pupils of ELTE Trefort Ágoston Grammar School within the framework of the FAIRCOMADR project (“Fostering the awareness of fair commercial practices through ADR tools within Hungary”).

The event represented the third stop in the Board’s educational programme series, which aims to introduce young generations to the principles of

The Budapest Conciliation Board implemented a series of three interlinked workshops in 2024–2025 as part of the European Union project FAIRCOMADR – “Fostering the awareness of fair commercial practices through ADR tools within Hungary.” The consumer research carried out within the framework of the project aimed to improve conciliation as a service through the application of the service design methodology – a pioneering approach in the field of consumer protection in Hungary.

The project’s professional partner was the meet

On 8 April 2025, the Budapest Chamber of Commerce and Industry and the Budapest Conciliation Board held the second meeting of the Business Working Group.

The aim of the group is to bring businesses into the discussion on consumer protection, highlight practical challenges, and put forward useful recommendations for decision-makers.

This meeting was organised under the EU-funded project “Fostering the awareness of fair commercial practices through ADR tools within Hungary (101146134 — SMP-CONS-2023-ADR I FAIRCOMADR)”.

On the occasion of the World Day we informed consumers on the role and jurisdiction of conciliation boards at three venues (Auchan Óbuda, Auchan Albertfalva - Savoya Park, Auchan Soroksár) in the framework of the FAIRCOMADR project.

During the events visitors could get information on their consumer rights and win several prizes by spinning a Wheel of Fortune and answering a quiz question on consumer protection.